SPHERIX GLOBAL INSIGHTS US INC

Director of Panel Management

Remote
Full Time
Experienced
Job Description – Director of Physician Panel

Overview

The Panel Director is part of the operations team and has end-to-end responsibility for the Spherix Physician Community. This person will oversee all aspects of engagements with the physician community, including Key Opinion Leaders. Responsibilities include panel management, recruitment communications, and leading projects requiring data collection support. This role demands strong organizational and relationship-building skills to drive success in market research and strategic analytics. 

Key Responsibilities
 
  • Define and execute the physician community strategy, including setting the strategic direction on how to best leverage the physician community and provide additional products, resources and services to the community.
  • Ensure quality proprietary data on a timely basis.
  • Positively impact P+L through cost processes and controls.
  • Manage team of Panel Associates and oversee Field Operations across all Franchises.
  • Manage physician community membership, including building and maintaining relationships with new and existing physicians.
  • Coordinate recruitment efforts for new physicians in existing and new indications or therapeutic areas.
  • Support internal teams to ensure timely and accurate execution of research projects.
  • Provide regular and accurate updates on status to ensure completion of surveys is on plan and time.
  • Manage external recruitment partner relationships to ensure research projects are completed on plan and on time.
  • Ensure the proper and timely processing of payment to research participants.
  • Inbound respondent phone and email inquiries and support, as well as any required follow-up.
  • Outbound telephone interview scheduling, follow-up, and survey execution.
  • Manage day-to-day activities required for managing physician community member information and data in physician community management platform.
  • Work closely with internal franchise leaders to identify KOL’s and support the franchise leaders in developing these relationships.
  • Monitor and track physician community member participation ratings to ensure the physician community is engaged and has a positive experience.
  • Coordinate with cross-functional teams to identify workflow challenges.
  • Actively track project performance from launch to close and provide reporting on final project costs and outcome statistics.
  • External vendor management (sending bid requests, reviewing quotes, etc.)
Education & Experience
  • 5+ years of experience working in research-related panel support.
  • 3+ years of team management experience.
  • Bachelor’s degree required; Master’s degree preferred.
  • Exposure to and proven capabilities in data analytics.
  • Excellent time management skills and the ability to prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task
  • Demonstrated professionalism in a customer facing role is preferred
  • Survey and panel management platform experience required
  • Market research or project management experience required
  • Must be willing to travel 10% of time
What You Bring
  • You are a hardworking, self-starter that is comfortable working independently and without routine management supervision.
  • Ability to prioritize and delegate responsibilities as needed.
  • Commitment to always putting the customer first and develop innovative solutions for customers’ problems and concerns.
  • You enjoy making progress towards your goals and possess an instinctively entrepreneurial business acumen.
  • You embrace change and innovation.
  • You are deadline driven.
  • You value integrity.
  • Good communication skills and ability to work directly with senior leadership.
  • Outstanding attention to detail.
  • You seek a working environment populated by dynamic professionals with a team-oriented approach to building a best-in-class insights business.
  • Remote or hybrid with 10% travel required
Other Relevant Information:
  • Compensation package includes competitive salary and benefits (health, dental, vision 401K), commensurate with experience, short-term disability, as well as an annual performance-based bonus for meeting performance objectives.

About Spherix
Spherix is an independent market intelligence and advisory firm that provides an unbiased view of therapeutic areas within rapidly evolving indications.  Our seasoned in-house team specializes and are experts in key dermatology, gastroenterology, rheumatology, nephrology, neurology, and ophthalmology markets. Collaborating closely with our clients, we empower them to make informed decisions and capitalize on opportunities by leveraging our comprehensive market insights, strategic consultations, and advisory services.
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